Question 1

What is PDF Genie?

Accepted Answer

PDF Genie is a free online platform with 40+ PDF tools — merge, split, compress, convert, edit, sign, and more. Most tools run entirely in your browser, so your files never leave your device.

Question 2

Do I need to create an account?

Accepted Answer

No. You can use all tools without signing up. An account is only needed if you want to subscribe to Pro for unlimited usage.

Question 3

Which browsers are supported?

Accepted Answer

PDF Genie works in all modern browsers — Chrome, Firefox, Safari, Edge, and Brave. We recommend keeping your browser up to date for best performance.

Question 4

Does it work on mobile?

Accepted Answer

Yes! The website is fully responsive. We also have native apps for iOS and Android for a better mobile experience.

Question 5

What's the difference between Free and Pro?

Accepted Answer

Free gives you 10 operations per day with ads. Pro ($7/month) removes the daily limit, removes ads, increases the file size cap to 200 MB, and gives you priority processing.

Question 6

What file formats do you support?

Accepted Answer

PDF, DOCX, DOC, XLSX, XLS, PPTX, PPT, JPG, PNG, ODT, ODS, ODP, RTF, CSV, HTML, TXT, and more. Each tool page lists its supported formats.

Question 7

What's the maximum file size?

Accepted Answer

Free users can process files up to 50 MB. Pro users can handle files up to 200 MB. Browser-based tools depend on your device's available memory.

Question 8

Why did my Office conversion fail?

Accepted Answer

Office conversions (Word, Excel, PowerPoint ↔ PDF) run on our server using LibreOffice. Complex layouts with special fonts or macros may not convert perfectly. Try simplifying the document if issues persist.

Question 9

Can I process multiple files at once?

Accepted Answer

Merge PDF and JPG to PDF support multiple file uploads. Batch processing for other tools is available for Pro subscribers.

Question 10

How does Compress PDF work?

Accepted Answer

Our compressor re-rasterizes each page as an optimized JPEG, then rebuilds the PDF. You can choose between three quality levels: Less compression (best quality), Recommended, and Extreme (smallest size).

Question 11

Can I edit text directly in a PDF?

Accepted Answer

Our Edit PDF tool lets you add new text, annotations, and shapes on top of existing pages. It doesn't modify existing text — for that, convert to Word first, edit, then convert back to PDF.

Question 12

Does OCR work on scanned PDFs?

Accepted Answer

Yes. Our OCR tool uses Tesseract to recognize text in scanned PDFs and add an invisible text layer, making the content searchable and copyable. Currently supports English.

Question 13

Which AI model powers the AI features?

Accepted Answer

We use Anthropic's Claude — one of the most capable and safe AI models available. It powers our Summarize, Translate, and Chat with PDF tools.

Question 14

How accurate is AI Summarize?

Accepted Answer

Very accurate for text-based PDFs. The AI summarizes faithfully without adding opinions. For best results, ensure your PDF has extractable text (not scanned images — use OCR first).

Question 15

Which languages does Translate PDF support?

Accepted Answer

All major languages including English, Spanish, French, German, Turkish, Arabic, Russian, Chinese, Japanese, Korean, Hindi, Dutch, Polish, Swedish, Greek, and many more.

Question 16

Does Chat with PDF remember previous questions?

Accepted Answer

Yes. Within a single session, the chat remembers your conversation history so you can ask follow-up questions. Uploading a new PDF starts a fresh conversation.

Question 17

Are my documents sent to AI servers?

Accepted Answer

For AI features (Summarize, Translate, Chat), the text content is sent to Anthropic's API for processing. The text is not stored or used for training. For all other tools, your files stay in your browser.

Question 18

How do I upgrade to Pro?

Accepted Answer

Go to the Pricing page and click 'Upgrade to Pro'. You'll be directed to a secure Stripe checkout. After payment, Pro features activate instantly.

Question 19

Can I cancel my subscription?

Accepted Answer

Yes, anytime. Go to Account → Manage subscription. Your Pro benefits continue until the end of the current billing period.

Question 20

What happens when I cancel Pro?

Accepted Answer

You keep Pro benefits until the end of your billing period. After that, you return to the Free plan with 10 operations per day and ads.

Question 21

Can I sign in with Google, Apple, or Facebook?

Accepted Answer

Yes! We support Google, Apple, Facebook, and email/password sign-in. You can use any of these to create your account.

Question 22

I forgot my password. What do I do?

Accepted Answer

On the Sign in page, click 'Forgot password?' and enter your email. We'll send a reset link. If you signed up with Google, Apple, or Facebook, use that button instead — no password needed.

Question 23

How much does Pro cost?

Accepted Answer

Pro costs $7 per month, billed monthly. No annual commitment — cancel anytime.

Question 24

What payment methods are accepted?

Accepted Answer

Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay — all through Stripe's secure payment platform.

Question 25

Will I be charged automatically?

Accepted Answer

Yes. Pro renews automatically each month. You'll receive an email receipt from Stripe. Cancel anytime from your Account page.

Question 26

Can I get a refund?

Accepted Answer

Since you can cancel at any time without penalty, we don't offer pro-rated refunds. If you believe you were charged in error, email support@pdfgenie.io.

Question 27

Do you offer annual billing or team plans?

Accepted Answer

Not yet — we're working on it. Currently we offer monthly Pro subscriptions only. Contact us if you need team pricing.

Question 28

Are my files private?

Accepted Answer

Yes. For most tools, your files are processed entirely in your browser and never uploaded to any server. For server-side tools (Office conversions, OCR), files are processed in memory and deleted immediately.

Question 29

Do you store my uploaded files?

Accepted Answer

No. Server-processed files are deleted instantly after the operation. We have zero-retention: no backups, no logs of file content.

Question 30

Is the connection encrypted?

Accepted Answer

Yes. All traffic uses HTTPS/TLS encryption. Your data is protected in transit at all times.

Question 31

Do you use my files to train AI models?

Accepted Answer

Absolutely not. Your documents are never used for AI training, analytics, or any purpose other than the operation you requested.

Question 32

Where are your servers located?

Accepted Answer

Our servers run on Google Cloud (Cloud Run) in the US-Central region. All processing is encrypted and ephemeral.

Question 33

Is PDF Genie GDPR compliant?

Accepted Answer

Yes. We minimize data collection, offer cookie controls, and delete files immediately. Read our Privacy Policy for full details.

Comment pouvons-nous vous aider ?

Encore des questions ?